Intro
At 24Slides, we are committed to acting responsibly, fairly, and transparently. We encourage employees and external stakeholders to raise concerns where they believe conduct, decisions, or practices may fall short of our standards, internal policies, or applicable laws.
This page explains how 24Slides handles concerns raised through our public grievance mechanism and how our whistleblower protections support those who speak up in good faith.
Who can raise a concern
This mechanism may be used by:
- employees and internal staff;
- former employees and job applicants;
- clients, suppliers, partners, contractors, and other external stakeholders.
Grounds for raising a concern
Concerns may include, but are not limited to:
- potential unethical or inappropriate conduct;
- violations of our Code of Conduct or internal policies;
- breaches of applicable laws or regulations;
- harassment, discrimination, abuse of power, or unequal treatment;
- retaliation against a person who has raised a concern;
- potential social, human rights, or environmental impacts connected to our operations or business relationships;
- other serious matters that may harm people, stakeholders, or the integrity of 24Slides.
This channel is not intended for:
- general customer service requests;
- payment-related questions;
- routine project feedback or operational issues better handled through normal business channels, unless they also raise ethical, legal, retaliation, or other serious conduct concerns.
How to raise a concern
Concerns may be submitted through the grievance form available on this page.
Where contact details are provided, we will use them only for handling the concern and, where relevant, providing follow-up.
Anonymous reporting is available. However, if no contact details are provided, we may not be able to ask follow-up questions, provide updates, or investigate the matter as fully as we otherwise could.
Process and timelines
When a concern is submitted, we follow this process:
1. Acknowledgment
Where contact details are provided, we aim to confirm receipt within 0–3 working days.
2. Scope assessment
Within 10–15 working days, a designated person or group will assess whether the concern falls within the scope of this process and whether additional information is needed.
3. Review and investigation
If the concern is accepted, a designated person or group will review the matter, gather relevant information, and, where appropriate, involve additional internal stakeholders or an independent third party such as external legal counsel.
4. Outcome and resolution
We aim to complete the review and facilitate a resolution within a maximum of 45 working days from initial receipt, although more complex matters may require additional time. Where possible, we will keep the reporting party informed of relevant next steps or status updates.
How resolution is facilitated
Where a concern is accepted under this process, 24Slides may facilitate resolution through one or more of the following:
- review and clarification of the facts;
- corrective actions to address the issue identified;
- changes to internal processes, controls, or responsibilities;
- direct follow-up with affected parties where appropriate;
- additional training, guidance, or management action;
- involvement of an independent third party where needed due to sensitivity, complexity, or conflict of interest.
If a concern is found to fall outside the scope of this process, 24Slides will, where possible, explain why and guide the reporting party to the appropriate channel.
Confidentiality, data protection, and anonymity
24Slides is committed to handling concerns confidentially to the fullest extent possible.
To protect reporting parties and case information:
- submitted information is stored securely;
- access is restricted to designated handlers on a need-to-know basis;
- information is only used to assess, investigate, and resolve the concern;
- information is only shared internally where necessary for handling the case;
- data is handled in line with applicable data protection requirements and 24Slides’ Privacy Policy;
- anonymous reporting is available, though it may limit our ability to investigate fully.
Non-retaliation and consequences
24Slides does not tolerate retaliation against any person who raises a concern in good faith or participates in a review or investigation.
Any employee, contractor, or representative found to have retaliated against a reporting person, witness, or investigator, or to have intentionally breached confidentiality without authorization, may be subject to disciplinary action up to and including termination of employment or collaboration.
Internal whistleblower process
Employees and internal staff may also report concerns through 24Slides’ internal whistleblower channels. Internal procedures, reporting options, and committee contacts are described in our internal Whistleblower Policy and Guide.