As part of our goal to work towards Designing a Better Future, 24Slides is deeply involved in giving back to the communities that surround us. This means going beyond just charity events and donations — it also means investing in creating fair job opportunities and providing people with in-demand skills that will, in turn, improve their quality of life.
That’s why two years ago we opened our learning platform, 24Academy, for external students interested in learning and improving their skills through free online courses.
In these last months, 24Academy has opened three different editions of our pilot course, “Introduction to Presentation Design.” With two openings in Indonesia and the following expansion of the program to Peru, this course was meant to utilize the incredible talent and expertise of our team of in-house designers, allowing them to share their knowledge with external students.
However, as a multinational company serving more than 70 countries worldwide, 24Slides has expertise in more than just design. Through a top-notch customer-facing team, the skills for guaranteeing seamless communication with every single client provide us with a unique opportunity to share this knowledge with people looking to grow in a fast-developing market.
From all this knowledge, a brand new 24Academy course was born: “Introduction to Customer Support.”
Diversifying Knowledge
This first course outside the realm of design skills is a new milestone in our journey to provide market-relevant courses and to disrupt the traditional way of thinking about education, ensuring quality and accessibility above all. As a company that supports the UN Sustainable Development Goals, we’ve found that our way to contribute to reducing inequalities is to provide people with the tools to build sustainable career paths that will improve their employability.
Customer support is an essential skill in today’s global service economy. In a deeply competitive market, the support given to clients is a key aspect of almost any business. By offering this course, we aimed to open new professional doors for participants, no matter their background.
Our goal was to create a course that could help people looking to upskill or even reskill to improve their employability. As such, the only condition was the interest in continuing to grow and develop a professional life. The course was specifically designed to require only 3–4 hours per week, making it accessible even for students or working professionals.
A Hands-On Learning Journey
Our course “Introduction to Customer Support” ran from April to May. For six weeks, the 16 selected students for this pilot class received interactive materials and hands-on tasks to test their new skills.
To guarantee the course’s applicability and effectiveness, participants also received personalized feedback from our in-house experts. The course included one final live session, during which students could interact with their instructors in real time and resolve any questions they might have.
A final course assignment was the perfect way to close “Introduction to Customer Support”, to ensure that students graduated with real-life applicable skills.
“This course exceeded my expectations and provided a lot of valuable insights into client communication. I particularly appreciated learning how starting a conversation with empathy and a simple ‘thank you’ can positively influence a client’s response. The course structure, including interactive elements like case studies, and practical tools, made it easy to apply what I learned directly to real-world situations.”
Fida Nur Rintias, 24Academy student
Skills That Make a Difference
When developing courses for our external 24Academy program, our priority is always to enable people with real-life, actionable skills with the potential of improving their career path, their life, and, in turn, their community.
We’re proud to say that 75% of participants successfully finished the course, allowing them to continue to develop their careers into the future. Not only that, but the students of “Introduction to Customer Support” rated the course an average of 4.6 (out of 5), highlighting its clarity and applicability in furthering their skills.
“Through this course, I’ve gained a solid understanding of how to respond to customers professionally while still showing empathy and patience. The lessons have helped me build the confidence to handle difficult situations and understand the importance of tone, active listening, and clear communication in providing excellent customer support.”
Prasinta Sari Wahyu Santi Wardani, 24Academy student
We’re incredibly proud of all the effort and planning that went into this course, both from our team of in-house experts and our training and CSR departments.
We’re looking forward to continuing to offer courses that can create a positive ripple effect in the communities that surround us, empowering people by giving them the tools they need to aspire to a better tomorrow.
And, of course, our congratulations to all the students who participated in “Introduction to Customer Support”!
Want to learn more about 24Slides’ future courses? Check out 24Academy to learn more about our mission and upcoming news.